Shipping policy
Shipping Policy
Last Updated: September 21, 2026
At MuzkaarMart, we are committed to delivering quality products to our customers across Pakistan with a simple, reliable, and convenient delivery experience.
1. Shipping Coverage
We currently offer delivery across Pakistan, including major cities and many other serviceable areas.
If your location is not serviceable by our courier partners, we will contact you to discuss the available options.
2. Free Delivery
Enjoy FREE DELIVERY across Pakistan.
There are no standard delivery charges for eligible orders placed through MuzkaarMart.
Any special delivery charges or exceptions, if applicable to a particular product or location, will be clearly communicated before the order is processed.
3. Delivery Time
Our standard delivery time is:
3–5 business days
Delivery time is calculated after your order has been confirmed and dispatched.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control.
4. Order Processing
After you place an order, our team may contact you by phone or WhatsApp to confirm your order details.
Once your order is confirmed, we will prepare and dispatch it through our courier partner.
Orders may require additional processing time during:
- Public holidays
- Sales and promotional periods
- High-order-volume periods
- Unforeseen operational circumstances
5. Cash on Delivery (COD)
MuzkaarMart offers Cash on Delivery (COD) for eligible orders.
With COD, you pay the order amount to the courier when your package is delivered.
Please provide an active phone number and accurate delivery address so our team and courier partner can contact you when necessary.
6. Accurate Delivery Information
Customers are responsible for providing correct and complete delivery information, including:
- Full name
- Active phone number
- House/Shop number where applicable
- Street/Area
- City
- District or relevant locality
- Any useful delivery instructions
MuzkaarMart is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate customer information.
7. Courier Delivery Attempts
Our courier partner may make one or more delivery attempts depending on its procedures.
If you miss a delivery attempt, please respond to the courier's call or contact MuzkaarMart at:
03372624002
to help arrange delivery.
Repeated failure to receive a confirmed COD order may affect your ability to place future COD orders.
8. Delivery Delays
Although our normal delivery time is 3–5 business days, delays can sometimes occur due to circumstances beyond our control, including:
- Weather conditions
- Road closures
- Public holidays
- Courier operational issues
- Security or transportation restrictions
- Incorrect or incomplete address information
- High order volumes
- Unsuccessful delivery attempts
- Other unforeseen circumstances
We will make reasonable efforts to assist you if your order is delayed.
9. Order Tracking
Where tracking information is available, we may provide the tracking details through the contact information provided with your order.
You may also contact us for assistance regarding the status of your shipment.
10. Damaged Package
If your package appears damaged at the time of delivery, please inspect it carefully and contact MuzkaarMart as soon as possible if the product inside is damaged.
Where possible, take clear photos or a video of the package and product before use. This may help us investigate the issue with the courier and arrange an appropriate solution.
For more information about damaged, defective, or incorrect products, please see our Return & Refund Policy.
11. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Please provide:
- Order number
- Customer name
- Phone number
- Photos/videos where applicable
- Details of the issue
Our team will review the matter and provide the appropriate solution.
12. Order Cancellation
If you wish to cancel your order, contact us as soon as possible at:
Phone/WhatsApp: 03372624002
Cancellation may not be possible once an order has been processed or dispatched.
If an order has already been dispatched, you may need to follow our applicable return process.
13. Contact Us
If you have questions about your shipment or delivery, please contact us:
MuzkaarMart
Phone/WhatsApp: 03372624002
Email: muzkaarmart@gmail.com
Website: MuzkaarMart.com
We appreciate your trust in MuzkaarMart and are committed to providing quality products with convenient delivery across Pakistan.